91jili FAQ –
We've Got Answers

Creating a 91jili account is quick and straightforward. Visit the 91jili registration page, enter your full name, email address, mobile number, and preferred password. You will need to confirm that you are at least 21 years old and agree to the Terms & Conditions. Once submitted, check your email for a verification link to activate your account. After verification, complete the KYC (Know Your Customer) process by uploading a valid Philippine government-issued ID before making your first deposit.

91jili requires a valid, government-issued Philippine ID for identity verification. Accepted documents include a Philippine passport, SSS/UMID card, PhilSys National ID, driver's licence, PRC ID, or Voter's ID. You may also be asked to provide proof of address such as a recent utility bill or bank statement. All documents must be clear, unedited, and show your full name and date of birth. Verification is typically completed within 24 hours on business days.

On the 91jili Login page, click "Forgot Password" below the login form. Enter the email address linked to your account and click Submit. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive. Click the link, enter your new password, confirm it, and save. For security, choose a strong password that you do not use on other sites.

No. 91jili strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name, different names, or shared devices — is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have lost access to your existing account, please contact our support team rather than registering a new one.

You may request account closure at any time by contacting 91jili's support team via live chat or email. Before closing, ensure you have withdrawn any remaining balance. If you are closing your account due to concerns about your gaming behaviour, we strongly recommend using our self-exclusion tool instead, which provides additional safeguards and prevents re-registration during the exclusion period.

91jili supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). Credit card deposits and cryptocurrency are not accepted.

The minimum deposit at 91jili varies by payment method but generally starts at ₱100 for e-wallet deposits via GCash and Maya. Bank transfer minimums may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by 91jili, though your bank or e-wallet provider may impose their own daily transaction caps.

GCash and Maya deposits are typically credited to your 91jili account instantly or within a few minutes. Bank transfers may take 15 minutes to a few hours depending on the bank and time of day. If your deposit has not appeared after 2 hours, contact 91jili support with your transaction reference number and we will investigate promptly.

Withdrawal processing times at 91jili are as follows:

• GCash / Maya: Usually within 1–24 hours after approval
• Bank Transfer: 1–3 business days depending on the receiving bank
• Debit Card: 2–5 business days

Withdrawals are subject to identity verification. Unverified accounts may experience delays. We recommend completing KYC verification before requesting your first withdrawal.

Common reasons for withdrawal delays or rejections at 91jili include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment account name, or a pending security review. If your withdrawal has been rejected, you will receive an email explaining the reason. Contact our support team if you need clarification or assistance resolving the issue.

91jili offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before the bonus funds can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you must bet a total amount equal to the bonus multiplied by the wagering factor before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting the requirement — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you choose to withdraw before completing the wagering requirement, the bonus and any associated winnings will be forfeited. Your original deposit amount (if not part of the bonus) may still be withdrawable — check the specific bonus terms for details.

If you prefer to play without a bonus, you can opt out during the deposit process by deselecting the bonus offer before confirming your deposit. If a bonus has already been applied to your account and you wish to remove it, contact 91jili support — note that any winnings generated from the bonus will be forfeited upon removal. Some players prefer to play bonus-free to have full flexibility over their withdrawals.

91jili offers a wide range of games tailored for Filipino players, including:

• Slots: Hundreds of video slots from leading providers
• Live Casino: Baccarat, roulette, blackjack, and more with live dealers
• Bingo: Online bingo rooms with multiple variants
• Cockfighting: Live sabong streaming and betting
• Fortune Tree: Popular Filipino-themed game with exciting multipliers

New games are added regularly. Check the 91jili lobby for the latest additions.

Yes. All slot and RNG-based games at 91jili use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, or dice roll is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. Live casino games are streamed in real time from professional studios, providing full transparency of every deal and spin.

Absolutely. 91jili is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required, though a dedicated app may be available for an even smoother experience. A stable internet connection (4G/LTE or Wi-Fi) is recommended for live casino and live sabong games.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. RTP is calculated over millions of spins and does not guarantee individual session results. Most slots at 91jili have RTPs ranging from 94% to 97%. You can find the specific RTP for each game in its information or paytable section.

The minimum age to register and play at 91jili is 21 years old, in accordance with Philippine gaming regulations. All new accounts are subject to age verification. If a player is found to be under 21, their account will be immediately closed and any deposits returned. We take underage gambling very seriously and have zero tolerance for violations of this policy. Gambling is addictive. Know when to stop.

Log in to your 91jili account, go to Account Settings, and select "Responsible Gaming" or "Account Limits." From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. If you wish to increase a limit, a mandatory 7-day cooling-off period applies to prevent impulsive decisions. Decreasing a limit takes effect right away. For more information, visit our Responsible Gaming page.

Self-exclusion can be requested at any time through your account settings under "Responsible Gaming," or by contacting our support team directly. You can choose a self-exclusion period of 6 months, 1 year, 3 years, 5 years, or permanent exclusion. During the exclusion period, your account will be locked, all bonuses cancelled, and all marketing communications stopped. We strongly encourage any player who feels their gambling is becoming a problem to use this tool without hesitation. Gambling is addictive. Know when to stop.

If you are concerned about your gambling behaviour, the most important step is to acknowledge it and seek help. At 91jili, you can immediately activate self-exclusion or set strict deposit and session limits through your account settings. We also recommend visiting our Responsible Gaming page for a full self-assessment checklist and guidance. Remember: Gambling is addictive. Know when to stop. You are not alone, and support is available.

91jili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please review our Privacy Policy.

If you believe your 91jili account has been accessed without your permission, change your password immediately via the login page and contact our support team right away. We will temporarily lock your account while we investigate. To prevent unauthorised access, always use a strong, unique password, never share your login credentials, and log out of your account when using shared or public devices.

91jili's customer support team is available 24 hours a day, 7 days a week. You can reach us via:

• Live Chat: Available directly on the 91jili website — the fastest way to get help
• Email: [email protected] (plain text — not a clickable link)

Our support team is fluent in English and Filipino, and we aim to respond to all email enquiries within 24 hours. For urgent matters such as account security or responsible gaming requests, live chat is recommended.

91jili is primarily designed and operated for players based in the Philippines. Access from certain other jurisdictions may be restricted in accordance with local laws and regulations. It is the player's responsibility to ensure that online gambling is legal in their jurisdiction before registering. Players found to be accessing 91jili from a restricted territory may have their accounts suspended. For questions about eligibility, contact our support team.